Our Terms and Policy

Privacy Policy


Information is collected in order to process your order and to tailor your visit to our website to be as relevant as possible. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except for trusted parties that may be involved in the fulfilment of your order. The information we hold may include your name, address, phone number, and email address as well as any other details necessary for processing your order. We do not hold or store any debit/credit card details.


Suitable physical, electronic and managerial procedures are in place to prevent unauthorised access or disclosures and to safeguard the information we collect online.


Cookies may be used to track behaviour on the site to assist us in tailoring your visit. You can disable cookies in your browser but some website functions may then be unavailable.


Return Policy

14 Day Returns – Returns Policy


CCTV Doctor Ltd offers a 14 day full refund period starting from the date of delivery. A full refund will be credited as long as the goods are packaged as sold and with all items, leads, connectors, manuals and accessories in new condition. If the goods are not in new condition we hold the right to not issue a full credit refund.


Refunds do not include postage and packaging. It is the senders responsibility to bear the cost and insurance of the return delivery back to us. Returns can be arranged upon request and deducted from your refund amount. Returning the product, you must arrange the return of the product(s) to the following address – Must be recorded delivery:


CCTV DOCTOR LTD 11 GOLDIESLIE ROAD SUTTON COLDFIELD WEST MIDLANDS B73 5PE


Terms of Use

Your use of this website confirms your acceptance of these terms and consent to our privacy policy


Shipping & Returns

Shipping Costs based on weight Delivery in 2-3 Working Days Collections by appointment only

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